Bay of Plenty

The Alcohol and Drug Helpline provides non-judgemental, free, and confidential help and advice from trained counsellors for people dealing with alcohol or other drug problems. Counsellors can provide information and support if you are concerned about your own or others drinking or drug use. 

Call 0800 787 797 or text 8681

The National Anxiety Helpline offers support to people of all ages experiencing any form of anxiety, such as panic attacks, obsessive compulsive disorder, phobias, and help for those supporting someone with anxiety. This service is confidential, free, and available 24/7.

This is not a counselling line. Calls are answered by trained volunteers who can listen, and offer advice, education, and support.

Are You OK is a family violence helpline offering support to those experiencing family violence, concerned about their safety in a relationship, or concerned about the safety of others.

Call and web chat available.

Call Depression Helpline to talk to a trained counsellor about how you are feeling or to ask any questions related to your psychological or emotional wellbeing. 

Website includes The Journal, a free online self-help tool.

Call 0800 111 757 or text 4202

EDANZ provides support, information and resources about eating disorders, and advice for those supporting someone with an eating disorder.

Gambling Helpline is a national free support service with counsellors available 24/7 to provide support, information on services, and referral to further gambling support.

Call for help with your own gambling or if you are concerned about someone else’s gambling.

Call 0800 654 655 or text 8006

0800 HEYBRO offers free 24/7 support for men who feel they may harm a loved one, themselves, or know someone else who may be harmed.

Call Healthline for advice from trained registered nurses if you are feeling unwell or are in need of health advice.

Healthline can also provide information about local health services throughout New Zealand.

Mental health crisis phone number for Rotorua, Taupo, Tūrangi (Lakes DHB).

Mental health crisis phone numbers are for emergencies only for those in need of urgent psychiatric assistance.

Area covered: Rotorua, Taupo, Tūrangi

Operating 24/7

Lifeline is a free 24/7 community helpline.

Lifeline offers confidential counselling and support from qualified counsellors and trained volunteers to support emotional and mental wellbeing. 

Counsellors can assist with many issues, including emotional and psychological distress, marriage and family problems, work and financial issues, and provide support for victims of violence and abuse. 

Call 0800 543 354 (0800 LIFELINE) or text 4357 (HELP)

Feeling stressed, overwhelmed, need to talk to someone, or think someone else needs help?

1737 offers free 24/7 support from a trained counsellor or peer support worker for anything influencing wellbeing.

A trained counsellor will develop a care plan with you, discuss strategies for dealing with your presenting issues, and provide information on additional services and support.

OUTLine NZ is a free, confidential service providing support for sexuality and gender identity issues.

Calls are answered by trained volunteers from the LGBTIQ+ community who are available to discuss topics such as sexual orientation, diverse sex characteristics, and gender identity, and can provide information and direction to medical or mental health services.

Available 6:00pm - 9:00pm

Parent Help is an anonymous, non-judgemental, and confidential service for parents and whānau seeking support, advice, and practical strategies related to parenting.

PlunketLine is a free 24/7 service providing support and advice for parents, including support for mothers experiencing postnatal depression.

Safe to Talk is available 24/7 for free, confidential, and non-judgemental support from trained counsellors for those seeking help to do with sexual harm. 

Counsellors can answer questions about sexual harm, offer information related to harmful experiences, explain what to expect if you report to police, and provide referral to specialists in your area.

Call, text and web chat available. 

Call 0800 044 334 or text 4334

Samaritans is a 24/7 crisis helpline. They provide confidential, non-judgemental support for anyone experiencing loneliness, emotional distress, depression, or suicidal feelings.

Shine is a 24/7 free and confidential domestic abuse helpline.

Call for support, information or advice if you, or someone you know, may be experiencing domestic abuse.

Call and web chat available.

0508 TAUTOKO is a free 24/7 suicide crisis helpline for those who are thinking about or have attempted suicide, concerned that someone else may be at risk of suicide, or bereaved by suicide. 

Calls are answered by counsellors who are experienced and highly trained in suicide prevention.

Mental health crisis phone number for Tauranga.

Mental health crisis phone numbers are for emergencies only for those in need of urgent psychiatric assistance.

Area covered: Tauranga

The Lowdown provides free 24/7 support from experienced counsellors for young people experiencing depression or anxiety.

Call, text, web chat, and email options available.

Call 0800 111 757 or text 5226

Mental health crisis phone number for Whakatane.

Mental health crisis phone numbers are for emergencies only for those in need of urgent psychiatric assistance.

Area covered: Whakatane to Te Kaha.

What’s Up? is a free counselling helpline and web chat service for children and teenagers aged 5 - 18 years old.

Counsellors are trained professionals who can help with many issues including mental health concerns, relationship issues, and bullying.

Call, web chat, and email available.

 Available 11:00am - 11:00pm everyday.

Women’s Refuge Crisis Line is a free 24/7 phone service for women living with violence, or in fear, in their relationships or family.

This helpline can provide information, support, and advice on domestic violence and help for those in crisis. 

Callers will be redirected to a female advocate in their region.

Youthline is a free 24/7 helpline offering support to youth aged 12 - 24 years old and anyone supporting a young person such as parents, whānau, family, and friends.

People call Youthline for many reasons such as emotional or mental distress, loneliness, relationship issues, bullying, etc. You do not need to be in a crisis situation to call.

Call, text, web chat, and email options available.

Call 0800 376 633 or text 234 (text available 8am - midnight).